FAQ'S
Pram Palace - Frequently Asked Questions
Welcome to Pram Palace! We know that selecting the perfect pram for your little one is a big decision. To help make your shopping experience easier, we’ve compiled answers to some of the most common questions. If you need further assistance, don't hesitate to contact us!
1. What is the best pram for a newborn?
For newborns, we recommend prams that offer full recline features, ensuring your baby can lie flat. Prams with adjustable seats and proper head support are ideal. Travel systems with a car seat that clicks in and out of the pram are also a great choice for ease and convenience.
2. How do I choose the right pram for my lifestyle?
Think about your day-to-day needs:
Urban Living: Look for lightweight, compact prams with a good suspension system to handle city roads. Active/Outdoor: All-terrain prams with larger wheels are perfect for jogging or off-road walks. Traveling: Choose a travel system or a lightweight pram that folds easily and is compact for easy transport.
3. What features should I look for when selecting a pram?
Consider these features:
Adjustable handlebar: Great for different heights of parents or caregivers. Reclining seat: Offers comfort for your baby whether they’re lying flat or sitting up. Suspension system: Provides a smooth ride for your little one. Brake system: Ensure it’s easy to use and effective when you need to stop the pram.
4. Can I use my pram for jogging?
If you're planning to jog with your pram, make sure to select one of our prams specifically designed for jogging. These typically have larger wheels, a sturdy frame, and a fixed front wheel to offer stability and safety while you run.
5. What age is a pram suitable for?
Prams are typically suitable for newborns to around 6 months, depending on the model and features. Once your baby can sit up on their own, you might transition to a stroller or a pram with an adjustable seat that supports a more upright position.
6. How do I fold and store my pram?
Most modern prams are designed for easy folding, but the process can vary. Check the pram’s manual or product details for step-by-step instructions. Many prams have a one-handed fold mechanism, making it convenient for the busy parent.
7. Are prams safe for newborns?
Yes, prams are designed with newborn safety in mind. Look for prams with a full-recline position, secure harnesses, and sturdy frames. Always ensure your baby is securely strapped in, and follow all manufacturer guidelines for usage.
8. How do I maintain and clean my pram?
Regular maintenance includes checking the wheels and brakes, tightening screws, and cleaning fabric. Most pram fabrics can be wiped down with a damp cloth, and some of our prams are machine washable. Always refer to the manufacturer’s care instructions to keep your pram in top condition.
9. What brands do we offer at Pram Palace?
We offer a wide range of trusted brands such as Bugaboo, Uppababy, Silver Cross, Baby Jogger, and more. Each brand has been carefully selected to ensure quality, safety, and comfort for your little one.
10. Do you offer pram accessories?
Yes! We carry a wide selection of pram accessories, including rain covers, bassinets, cup holders, and sunshades. You can personalise your pram to fit your lifestyle and keep your baby comfortable.
11. What is your return policy for prams?
We offer a 14-day return policy on prams. If you're not satisfied with your purchase, simply return the pram in its original condition, and we’ll help you find a replacement or issue a refund. Please refer to our Returns page for full details.
12. How can I contact customer support if I need help?
You can reach our friendly customer support team by email at support@prampalace.com or call us at 0330 122 5466 . We’re available Monday to Friday from 9 AM to 5 PM to assist with any questions.